Help Center

Welcome to ExoPetly Help Center.
Here you’ll find answers to common questions, guidance on orders and shipping, and ways to contact our support team.

If you don’t find what you’re looking for, feel free to reach out — we’re happy to help.

Frequently Asked Questions (FAQ)

📦 Orders & Shipping

Where do you ship from?
We work with trusted fulfillment partners and ship from multiple warehouses depending on product availability.

Do you ship to the United States and Canada?
Yes, we currently ship to the United States and Canada.

How long does shipping take?

• Shipping time: 5–10 business days
  Delivery times may vary depending on location and product.

Will I receive a tracking number?
Yes. Once your order ships, you will receive an email with your tracking information.

💳 Payments

What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and other secure payment options available at checkout.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely. We never store your payment details.

🔁 Returns & Refunds

What is your return policy?
We offer a 14-day return policy. If you’re not satisfied, you may request a return within 14 days of receiving your item.

What items are eligible for return?

• Items must be unused and in original condition

• Certain items (e.g., hygiene or clearance products) may be non-returnable

How do I request a refund?
Please contact us with your order number and reason for return. Once approved, we’ll guide you through the next steps.

🐾 Products & Safety

Are your products safe for pets?
Yes. We carefully select products designed for pet comfort, safety, and well-being. Always follow usage instructions and supervise pets when necessary.

Do products include animals shown in photos?
No. Product images are for demonstration purposes only unless otherwise stated.

Contact Us

Need help with an order or have a question?

📧 Email Support:
exopetly@gmail.com

🕒 Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

We usually respond within 24 hours on business days.

Why Shop With ExoPetly?

✔️ Carefully selected pet products
✔️ Secure checkout & encrypted payments
✔️ Transparent shipping & tracking
✔️ Friendly customer support
✔️ Satisfaction-focused policies

At ExoPetly, we’re committed to making pet care simple, enjoyable, and reliable.

Still Need Help?

If you couldn’t find the answer you were looking for, don’t hesitate to contact us.
We’re always here to help you and your pets.