Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase at ExoPetly.
If for any reason you are not happy with your order, you may request a return under the following conditions:
Returns
-
You may request a return within 30 days of receiving your item.
-
Items must be unused, unworn, and in their original packaging.
-
Proof of purchase (order number or receipt) is required.
Certain items are non-returnable, including:
-
Clearance or final sale items
-
Gift cards
-
Hygiene-related products (if opened)
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
-
Your order number
-
Clear photos or videos showing the issue
We will gladly offer a replacement or full refund at no additional cost.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed back to your original payment method
-
Refunds typically appear within 5–10 business days, depending on your payment provider
Return Shipping
-
Customers are responsible for return shipping costs unless the item is defective or incorrect
-
Shipping costs are non-refundable
How to Start a Return
To request a return, please contact us at:
📧 exopetly@gmail.com
Please do not send items back without contacting us first.
Exchanges
We currently do not offer direct exchanges.
If you need a different item, please return your original order and place a new one.
