Shipping policy

Shipping Policy

Thank you for shopping with ExoPetly.
Below you will find important information regarding our shipping process.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Times

Estimated delivery times depend on your location:

United States: 7–14 business days
Canada: 8–16 business days

Please note that these are estimated delivery times, not guaranteed delivery dates.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.
Occasionally, we may offer free shipping promotions, which will be clearly stated on the website.

Tracking Information

Once your order ships, you will receive an email with a tracking number.
Tracking updates may take 24–72 hours to appear after shipment.

Customs, Duties & Taxes

International orders (including Canada) may be subject to customs fees, duties, or taxes imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Address or Failed Delivery

Please ensure that all shipping information is correct at checkout.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

Delays

Shipping delays may occur due to factors outside our control, such as customs processing, carrier delays, or peak seasons.
We appreciate your patience and understanding.